Help

Placing Your First Order

Placing an order is simple. By placing your first order an account will be automatically created. You’ll be able to refer to your account to reorder or just to keep tabs on the items you’ve selected. Some items we offer have different warranty and return policies than Cable Pro’s own products. Please be sure to review the information for each product and the policies that apply to that item.

Finding Cable Items

On the homepage you can view a sidebar on the left sidebar that links you to the All Cable Products page, which shows all of the cable products. By clicking on the thumbnails in one of the groups you can go specifically to that product. You can also locate specific groups of cable products by clicking directly on that category in the left sidebar.

Finding Accessory Items

On the homepage you can view a sidebar on the left sidebar that links you to the All Accessory Products page, which shows all of the accessory products. By clicking on the thumbnails in one of the groups you can go specifically to that product.

Finding Connector Items

On the homepage you can view a sidebar on the left sidebar that links you to the All Connector Products page, which shows all of the connector products. By clicking on the thumbnails in one of the groups you can go specifically to that product.

Search For Items

Each page also contains a search box where you can enter keywords to find a specific item or groups of items that correspond to the entry you’ve made in the search box.  By following the links you will arrive at the detail page for the item you would like to purchase. The detail page contains a larger image along with pricing information and options that may be available. You can also access an even larger image with by clicking directly on the image in the product detail page.

Adding Speaker Cables To Your Shopping Cart

Speakers cables may be ordered in various quantities depending on your needs. All speaker cables have the same stock termination, which is included in the price of the cable. Stock termination consists of silver-plated copper pins, or silver-plated copper lugs, and a complete heat shrink set.  Each detail page for speaker cables lists the configurations available for that product.

Step 1:

Select the configuration you need, (standard single cable, standard pair of cables, biwire single cable, biwire pair of cables, etc.), this will take you to the detail page that corresponds to your selection and display the appropriate price. The default setting is always a single standard cable.

Step 2:

Select the length of cable you need.

Step 3:

Select the type of connectors you need from the drop down boxes or from the right sidebar (upgrades). For stock termination, one drop down box is for input connectors, one is for output connectors.  Remember, input and output connections may be different depending on your gear, select appropriately.

Step 4:

Select your upgraded connectors from the right sidebar if you want to take the performance up a notch. When you select your upgrades make sure you specify where they will be located (input, output, or all connections) on the cable. Upgrade prices are added to the price of the cables. Some upgrades have a termination fee included in the price of the upgrade.

Step 5:

Ready to order? Select add to cart, to put items in your shopping  cart. To remove items, click once in the remove box and that item will taken out of the cart when you click the update cart button..

Step 6:

If you need more than a single cable or a pair of cables you can make  that adjustment in the shopping cart by entering the quantity you need and clicking on update cart button. The shopping cart will automatically update the quantity and the price.

Step 7:

At this time all items are shipped through the U.S. Post Office. Use  the shipping drop down box to select the method of shipment you prefer. Your shipping and handling charges will be calculated automatically.

Step 8:

If you are still having difficulty and need more specific information  about the cables and all their permutations please click on the FAQ button on that products’ detail page. If you can’t find what you need there please email us at help@cablepro.com.

Adding Audio Interconnect Cables To Your Shopping Cart

 Speakers cables may be ordered in various quantities depending on your  needs. All speaker cables have the same stock termination, which is included in the price of the cable. Stock termination consists of silver-plated copper pins, or silver-plated copper lugs, and a complete heat shrink set.  Each detail page for audio interconnect cable lists the configurations available for that product.

Step 1:

Select the configuration you need, single-ended (RCA connectors), or  balanced (XLR connectors), this will take you to the detail page that corresponds to your selection and display the appropriate price. The  default for audio interconnect is a single pair of cables with the connector specified on the detail page. You can order cables as  singles as well.

Step 2:

Select the length of cable you need.

Step 3:

Select the type of connectors you need from the drop down boxes or  from the right sidebar (upgrades). For stock termination, one drop down box is for input connectors, one is for output connectors. Remember, input and output connections may be different depending on your gear, select appropriately.

Step 4:

Select your upgraded connectors from the right sidebar if you want to  take the performance up a notch. When you select your upgrades make sure you specify where they will be located (input or output) on the cable. Upgrade prices are added to the price of the cables. Some upgrades have a termination fee included in the price of the upgrade.

Step 5:

Ready to order? Select add to cart, to put items in your shopping  cart. To remove items, click once in the remove box and that item will taken out of the cart when you click the update cart button.

Step 6:

If you need more than a single cable or a pair of cables you can make  that adjustment in the shopping cart by entering the quantity you need and clicking on update cart button. The shopping cart will automatically update the quantity and the price.

Step 7:

At this time all items are shipped through the U.S. Post Office. Use  the drop down box to select the method of shipment you prefer. Your shipping and handling charges will be calculated automatically.

Step 8:

If you are still having difficulty and need more specific information  about the cables and all their permutations please click on the FAQ button on that products’ detail page. If you can’t find what you need  there please email us at help@cablepro.com.  

Cable Return Policy

 Any cable product manufactured by Cable Pro may be returned within one year of the purchase date. The product must be in mint condition. You will receive a full refund of your purchase price, minus the shipping and handling charges. This applies to stock configurations of cables. Custom configured cables are special orders and must be returned within 30 days of the purchase date to receive a full refund, minus shipping and handling charges.

 All other products  made by Cable Pro or other manufacturers must be unused and returned within 30 days to receive a full refund of your purchase price, minus shipping and handling. Crystal Clear Contact Cleaner and Enhancer is the only exception to this policy. Just return the unused portion of Crystal Contact Cleaner and Enhancer within 30 days of purchase and we’ll refund your purchase price, minus shipping and handling.

Cable Pro Warranty

 Cable Pro products are warranted to be free from defects in materials and workmanship for a period of 10 years. Should you experience any difficulties with your cable purchase please email us with a description of the problem and we’ll contact you with 24 hours with a resolution to the problem. We will repair or replace your damaged cable during the 10 year warranty period.